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Fadulla Pet Products

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Fadulla Trading Terms & Conditions


Our normal trading terms are Proforma, C.O.D (if delivered by Fadulla vehicle only) or credit may be given, up to 30 days nett, subject to credit checks and agreement with the company. New accounts are subject to Proforma invoice unless by prior arrangement.

We accept payment by cash, cheque, bankers draft, Bacs & credit/debit card (fee chargeable for credit card payment).

Bank details for Bacs payment.. A/C Name: Fadulla Ltd, A/C Number: 88486680, Sort Code: 60-02-30.

Represented cheques:

A charge of £20.00 will be made for any cheques returned or represented.

Late payment:

We reserve the right to charge interest of 5% above the bank of England base rate per annum and all other charges accrued on all overdue accounts. If you are late in making payments to us, we may pass your details to an external debt collection agency who will chase and collect any late payments on our behalf. Any debt collection fees will also be charged to your account.

Damages or shortages:

All damages or shortages must be notified to the company within two working days of delivery or collection. Fadulla Ltd cannot accept responsibility after this period.
When signing for a delivery, please check the condition of the pallet/carton carefully and sign accordingly. Fadulla Ltd is unable to seek compensation for goods delivered with damaged packaging unless the courier is instructed to record damage. Under this circumstance, we reserve the right to decline responsibility for damaged goods.

Natural meat products are susceptible to damage especially during the warmer months. We therefore request that such products are removed from transportation cartons and unwrapped if sent on a pallet immediately upon delivery. All meat products must be stored in a cool dry place, with adequate ventilation and away from direct sunlight. It is vital that storage has adequate protection from pests like bugs, insects and rodents. We do not accept liability for damages however caused by mould growth, insect infestations or any other reasons that may be attributed to inadequate storage after 1 month from the date of delivery. We therefore strongly advise that all meat products should be carefully inspected so that in the unlikely event a claim may arise, it is dealt with within the period not exceeding 1 month from the date of delivery.

Minimum order:

The minimum order value for free delivery is £200.00 + VAT. Orders below the minimum order value are subject to a £10.00 carriage surcharge. Collections from the company warehouse can be arranged - please give reasonable notice for the picking of orders.

Retention of title:

All goods remain the property of Fadulla Ltd until all invoices or outstanding balances are paid in full. We also reserve the right to enter the customer’s premises to recover goods once payment is overdue.


Fadulla Ltd reserve the right to amend pack quantities, product colours, assortment mixes, product and packaging designs or prices if necessary without prior notice.

Loss of profits:

Fadulla Ltd cannot accept any liability for loss of profits or damages resulting from non-delivery of ordered products due to items being out of stock, transportation problems or any other circumstances.

Returned Goods:

A handling fee of 20% of the product value (plus carriage at cost) will be charged to customers accounts for ordered goods returned through no error by Fadulla Ltd.


All prices quoted are correct at the time of print and are subject to vat at the standard rate where applicable.

Minimum Advertised Pricing Policy:

In order to protect our distribution network and the integrity of our products, Fadulla Ltd has a Minimum Advertised Price (MAP) policy.

The policy recommends that advertised pricing for our products online is no more than 5% below that of our recommended retail prices (RRP) as established on this website.

Please click here to view the latest RRP and MAP prices list.

Special Offers:

Fadulla Ltd reserve the right to withdraw special offers at any time without prior notice. Special offer products are not subject to any further discount and are only available whilst stocks last. All Fadulla Ltd standard terms and conditions apply to special offers.

Please note: To qualify for special offers, your account must be up to date.

Privacy Policy:

At Fadulla Limited we respect your privacy and we only use the personal information you give to us to provide you with the information, goods and services you have requested or have agreed to receive from us.

We collect and process the following information via this website:

Name, contact information (including address, phone number and email address)

Our website uses cookies. A cookie is a small amount of data which often includes a unique identifier that is sent to your computer browser or web enabled device from a website’s computer and stored as a text file on your computer’s hard drive.

The cookie we set on your web enabled device allows us to identify you when you return to our website. This is so we can display the data and settings that you have previously entered via our website, e.g. name, contact and delivery details, current order information and any preferences.

The information that you input via our website is stored on our secure networks and processed in a manner that follows your wishes.

We do not disclose your data to any third parties except for the purpose of supplying goods and services to you. Such examples are, and not limited to sharing data with mailing/courier companies for the purpose of order fulfilment and correspondence, financial institutions for the purpose of money transfer and the use of email services. Currently we use MailChimp for sending in bulk email correspondence to our customers.

You have the right to access and review your information and data file that is kept on our secure internal database. Please contact us at with this request if required.

You have the right to withdraw consent of us using your personal information at any time. Please contact us on with this request.

You have the right to opt-in or opt-out from receiving the promotional newsletter any time, you can do this by contacting us at with this request or by clicking the unsubscribe link on the email.

You have the right to withdraw consent of us using your personal information at any time. Please contact at with this request.

Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate, you will be notified by email.

Questions, comments and requests regarding this privacy policy are welcomed and should be sent by email to or addressed to to Fadulla Ltd, Unit B, Kings Road, Charfleets Ind. Est, Canvey Island, Essex, SS8 0QZ.